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Services and Support

B2B Connex offers a full range of consulting, planning, implementation and support services. We work with you to determine the best strategy for your organization to improve its supply chain collaboration.

We focus on implementing in manageable steps, with a clear focus on return on investment. And we provide the ongoing support to ensure that you get all the benefits possible from your B2B Connex solution.

Strategic Consulting

Is supply chain collaboration something that would work in your organization? We can help you determine the likely ROI from supply chain collaboration, and the optimal strategy and approach for you. We help you integrate both internal and external business processes across the value chain, and we help you do it with a manageable phased approach. Some of the consulting services we offer include:

Situation Audit
Requirements Analysis
Return on Investment Analysis
Architecture Planning
Project Implementation Planning

Implementation Services

B2B Connex solutions are quick and easy to implement, but they are not “shrink wrapped” solutions. We help you plan the implementation process so that you are up and running as quickly as possible – usually within weeks – while at the same time minimizing disruption and risk.

We can take on as big or small a role in the implementation as you want us to. We can take complete ownership for all aspects of the implementation or we can provide advice and assistance on an “as needed” basis. The choice is yours. Some of the implementation services we provide include:

Overall project management
Software installation and configuration
XML data file definition
ERP integration assistance

We can even help you develop a marketing communications plan to help you build awareness, excitement and support amongst your suppliers and partners for your new supply chain collaboration initiative.

Post Implementation

Once you’re up and running, our support doesn’t end. We’re there for you every minute of every day. Whether it’s a technical configuration question or uncertainty about how to make the best use of your new system, we’re there to help you be successful. And as a B2B Connex client, you automatically get annual software updates chock full of new features and capabilities designed to make your supply chain collaboration ever more effective.

Call us now at 1-866-317-1951 / 1-470-819-3662 or contact B2B Connex to learn more. If you have any questions, please feel free to ask!