Document Expediting with B2B Connex

B2B Connex allows you to expedite individual documents (Purchase Orders, RFQ’s, etc.) to suppliers as well as individual lines within a document. This can be done manually and can also be automated as a scheduled
overnight function.

The expediting process sends out email notifications to the supplier users to indicate the expedite
conditions. In the event that an expedite condition is not resolved, further supplier notification emails are sent to
internal users and also escalated to supervisory contacts.
Once an expedite condition is identified, the document is labeled as being expedited and its priority is
raised to the highest level so that the document will appear at the top on both the internal and supplier
worklists.

There are four types of expediting which are illustrated in the following diagram:

Automatic and Manual Supplier Expediting

Automatic and Manual Supplier Expediting

The following table includes additional details about this expediting functionality.

Type Description
Manual An internal user initiates the expedite notification.
If a manual expedite notification has been already sent on a specific date then the
automated expedite process executed later will ignore the document and not send an
automated notification.
Confirm An automated notification that the supplier has not acknowledged or responded to the
document since they were notified of a new document.
The confirmation horizon is AFTER the date the document was sent to the supplier.
This expedite process will end when any one of the following occurs
· Maximum number of confirmation emails has been sent. (In this case the
internal user will be notified on the following day that the maximum number
has been sent and the supplier has not responded to the document/line.
Escalation notifications will also be sent to supervisory contacts.)
· Supplier acknowledges the document
· Supplier responds to the document
· Document/line status indicates satisfied
· The Reminder expedite process commences because the reminder time
horizon is reached.
Reminder An automated notification that the document/line delivery is due within a certain number of
days.
This notification horizon is BEFORE the expected delivery date.
The reminder expedite process will end when any one of the following occurs.
· Maximum number of reminder emails has been sent.
· The Overdue expedite process commences because the overdue time horizon
is reached.
Overdue An automated notification that the document/line delivery is overdue.
This occurs if the received quantity is less than the ordered quantity.
The notification horizon is AFTER the expected delivery date.
The overdue expedite notification ends when any one of the following occurs.
· The document/line status indicates it is satisfied,
· The notification has been sent a maximum number of times. (In this case the
internal user will be notified on the following day that the maximum number
has been sent and the supplier has not fully delivered the document/line.
Escalation notifications will also be sent to supervisory contacts.)